RETURNS, EXCHANGES, AND ORDER CANCELLATIONS

At Eurotokk LTD, we understand that situations may arise where users wish to make returns, exchanges, or cancellations of their orders. Below, we detail our policy regarding this:

1. Right of Withdrawal

Users who purchase products through the portal have the right to return, without justification, within 14 calendar days after receiving the product. For this, it is important that the products are unsealed and in perfect condition, meeting the necessary requirements to accept the return.

2. Return Process

If you wish to return an item, please contact us by email at info@eurotokk.com and include the order number. Once the return is accepted, we will contact you by email to manage the return or replacement.

3. Return Costs

In the case of partial returns of the order, the buyer must manage the shipment at their own expense, and returns with collect charges will not be accepted. If the return is due to defective products, the shipping costs will be borne by Eurotokk LTD. In case of errors on the part of the buyer, the product amount will be refunded, but the transportation costs will be the responsibility of the buyer.

4. Refund Time

Once the product’s condition has been reviewed, Eurotokk LTD will refund the amount to the user. Order cancellations made with credit/debit cards will be refunded within 14 business days from the cancellation notification. In some cases, it may take up to 30 days to reflect on the bank statement. Order cancellations by bank transfer may take up to 30 days due to administrative procedures.

5. Order Modifications

If you wish to modify an already placed order, contact us by email at info@eurotokk.com. Changes will be possible at no additional cost if the order has not yet been shipped. However, this could delay delivery and affect the order amount and shipping costs. If the order is already in transit, it must be treated as a return or a new purchase.

6. Cancellations

Order cancellations can be made within 48 hours of placing the order. If the order has not yet been shipped, it will be canceled without penalty. If it has already been shipped, follow the instructions for a return. Eurotokk LTD reserves the right to cancel an order if it cannot be delivered on time and in the manner due to third parties or errors in the pricing system. In this case, the customer will receive a refund as soon as possible, usually within 48/72 hours.

NEED HELP?

Contact us at info@eurotokk.com for questions related to refunds and returns.