PURCHASE PROCESS AT EUROTOKK
To place an order, simply browse through our store, select the products you want to purchase, and add them to your shopping cart. Then, follow the instructions to proceed to checkout and complete your order.
Creating an account is not required to make a purchase. However, having an account allows you to track your orders, save your details for future purchases, and receive exclusive offers.
We accept payments by bank card, including major credit and debit cards.
Once you complete your purchase, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our customer service.
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to assist you, but please note that if the order has already been processed or shipped, we may not be able to make changes or cancellations.
Yes, we offer free shipping on orders over €100 within the European Union. Shipping costs for smaller orders are calculated automatically at checkout.
Once your order has been shipped, you will receive an email with tracking information. You can track your package through the shipping company’s website using the tracking number provided.
The delivery time is 10 working days, depending on the destination.
If you receive a defective or incorrect product, please contact our customer service immediately. We will assist you in arranging a return or replacement as necessary.
You can contact us through the contact form on our website or by calling the provided phone number. Our customer service team is available to help with any questions or issues related to your purchase.
INFRARED HEATING
Infrared heating uses infrared waves to directly heat objects and people, rather than heating the air like conventional heating systems. This provides more even and comfortable warmth in any space.
Infrared heating is more energy-efficient, provides uniform heat, is easy to install, and requires no maintenance. Additionally, it offers more natural and comfortable warmth by directly heating objects and people instead of the air.
Infrared heating systems typically heat up quickly, with most systems reaching the desired temperature within 10-15 minutes, depending on the size of the room and the specific system
Yes, infrared heating is safe for home use. It does not emit harmful radiation and does not produce flames, reducing the risk of fires. It also helps keep the air clean as it doesn’t stir up dust or allergens.
Infrared heating is versatile and can be installed in almost any room, including living rooms, bedrooms, bathrooms, and offices. It’s also ideal for hard-to-heat areas like basements and garages.
The main benefits include faster heating, lower energy consumption, even heat distribution, and the ability to heat specific spaces without needing to heat the entire room.
Yes, infrared heating is completely safe for health. In fact, it is known for its benefits, such as improved circulation and relief from muscle stiffness. Additionally, it does not dry out the air or stir up dust, making it ideal for allergy sufferers.
The primary advantages include faster heating, lower energy consumption, even heat distribution, and the ability to heat specific areas without the need to heat the entire room.
No, infrared underfloor heating systems require very little maintenance. Unlike traditional heating systems, they have no moving parts or filters that need regular replacement.
Yes, infrared heating can be used as the sole source of heating in your home, as long as the system is properly sized for the amount of space you need to heat.
PRODUCTS
Heating film is a thin, flexible material that uses infrared technology to generate uniform heat. It is ideal for installation under laminate and wood floors.
A heating mat is a pre-formed heating system consisting of heating cables attached to a mesh, designed to provide heat through the floor. It is commonly used under tiles, stone, or ceramic floors.
Heating film is installed directly under the floor covering and does not require special adhesives, making it ideal for renovations. In contrast, heating mats need to be fixed to the floor with adhesive or mortar before applying the top covering.
Heating film is generally thinner than heating mats, making it almost imperceptible once installed. Heating mats, due to the heating cables, are thicker and may affect floor height.
Infrared heating film is compatible with most types of flooring, including laminate, wood, tile, and carpet. However, it is important to ensure that the floor type is suitable for this heating system and that installation is done correctly.
Heating mats are more suitable for tile or stone floors, as they are designed to provide quick and efficient heating in these surfaces.
Heating film is the best choice if you are looking for a discreet and thin solution that doesn’t affect floor height, making it ideal for laminate or wood floors.
Heating mats tend to heat a room more quickly, especially in areas like bathrooms or kitchens, where efficient heating under tiles or stone is desired.
Both systems are relatively easy to install, but heating film may be simpler for DIY installations as it does not require special adhesives or mortar.
Heating film is ideal for renovations where you want to keep floor height as low as possible, as it is extremely thin and easy to install.
To install an infrared underfloor heating system, you generally need infrared heating film, a thermostat to control the temperature, cables and connectors, and possibly an insulation layer to improve efficiency. You can find solutions in our installation kits.
You can control the temperature of your infrared underfloor heating system using a thermostat. We offer a variety of modern thermostats that allow precise and easy temperature control.
While it is possible to install the infrared heating system yourself if you have DIY experience, we recommend hiring a professional to ensure safe and efficient installation.
All of our infrared heating products come with a standard warranty that covers manufacturing defects. The duration of the warranty varies by product, so we recommend checking the specific details in the product description or contacting our customer service.